Total Equipment Protection

Features

Your wireless device is an important part of your life. Isn't it worth protecting? Sprint offers two protection plans to fit your needs.

Total Protection & Support

—Exclusive to Total Equipment Protection Plus and Total Tech Expert customers
— Repair options will be avalible in select locations for eligible devices and certain types of damages.
— There may be limitations on the size of each video that can be backed up and secured.

Total Equipment Protection Packages

Total Protection for your Device

Device Protection

Coverage for loss, theft, damage and malfunction, potentially saving you hundreds of dollars on a new replacement device. See how much you can save. 

Repair and next - day replacement

Getting you reconnected is our priority.  If your phone is lost, stolen, or damaged, receive a replacement device next day (in most cases). 

Repairs on damaged devices are performed at select repair locations, including Sprint repair centers. Most repairs can be done the same day.

See shipping schedule.

Hassle Free

For insurance claims involving lost, stolen or damaged devices, file a claim online 24/7. If your phone has a mechanical or electrical breakdown under the service contract, you can visit a Sprint Phone Repair Center and your first two repair/exchange claims are included at no additional charge. After these first two claims, a $25 service fee applies for any future claims within a 12-month period.

Insurance repair options for damaged devices will be available in select locations for eligible devices and certain types of damages. Click here for insurance repair deductible details

Total Protection for your Content

Automatic Backup

Install the Sprint® Gallery app to back up your photos and videos automatically any time the app is running. No more need to plug into a computer.

Secure Storage

Includes storage encrypted with bank-level security for privacy.

Upload Speed

Lightning fast upload speeds that won’t leave you lagging.

Restore

Easily restore, view and share your backed up photos and videos within the app.

Expert Support*

Total Equipment Protection Plus

U.S.-based support

Tech Experts ensure your Sprint device works with your operating systems, apps, and electronics, and can answer any question you have.

Instant access

Connect live or via click to chat within ten seconds with a touch of button.

One call solves it all

Even the hardest problems are resolved in one call, 99% of the time.

Smarter support

Get proactive notifications alerting you of your phone's performance.

—Total Equipment Protection Plus feature only

Extend Support to your Home

Total Tech Expert

Support for all Wi-fi connected devices

Support for everyone on your Sprint account and for all your account's wifi-connected devices including your tablets, laptops, home security, wireless routers, gaming systems, car bluetooth and more.

Extended backup for your entire account*

100GB of back-up for each Sprint phone on your account ensures your photos and videos are secure.

Monitor and manage your connected devices

Tech Expert - Extends your US-based support to provide a single source for help with all your account's wifi-connected devices. Even the most difficult issues are resolved 99% of the time.

—Total Tech Expert feature only