FAQ

Count on Sprint for easy access to convenient, affordable repairs from a name you can trust. Getting your device back to normal might be easier than you think. The best part? You’ll get to keep the phone you know and love.

Trusted Repair


  • How do I determine if my device is eligible for repair or replacement?

    When you start your claim online, we will explain the next steps, which depend upon the type of device and the nature of the damage. Cracked screens on certain devices are generally eligible for repair, as long as the device still powers on and is operational with no additional damage. For approved claims, a repair or replacement device will be provided at our discretion.

  • Whom do I contact for repair?

    You can start the repair process by filing a claim online 24x7 at sprint.com/protection or you can contact Asurion Customer Care at 800-584-3666. Hours of Operation are Monday-Friday 7am-11pm CST; Saturday and Sunday 8am-9pm CST.

    Customers who enroll a new eligible iPhone may have the option of certified repair at Apple Stores and Authorized Service Providers. Find the nearest Apple Service Provider at getsupport.apple.com or call Apple at 800–694–7466.

  • Who does the repair?

    All work is performed by highly trained technicians at our Sprint Phone Repair Centers or at one of our authorized repair centers. Device protection customers with eligible iPhone devices may have the option of certified repair at Apple Stores and Apple Service Providers.

  • How long does a repair take?

    In-store repairs are completed the same day in most cases. Mail-in repairs from an authorized repair center are generally returned within 5 business days.

  • Is there an additional fee for repair?

    Certain types of repairs may require a non-refundable Service Fee, depending upon your plan and your device tier. Service Fees range from $25 to $140 per approved repair, depending upon the type of device and nature of the damage and frequency of repair. See Find My Service Fee for details.

    For device protection customers with eligible iPhone devices, there is no additional charge for device malfunctions. Within the first 24 months, for the first two screen damage claims, a $29 Service Fee applies. For all other types of Accidental Damage from Handling (ADH), a $99 Service Fee applies to the first two claims within 24 months. After the initial two or 24 months, ADH Service Fees range from $65 - $140 per approved repair, depending upon the type of device and nature of the damage.

  • Can I get a repair without a device protection plan?

    Yes. Depending upon the type of device and nature of damage, your device may be repairable at a Sprint Phone Repair Center. Without a device protection plan, you will be responsible for paying the full retail cost for the repair.