Sprint customers are eligible for enrollment
within 30 days of activation or upgrade of a device.


Need to file a claim? With Total Equipment Protection, it’s never a problem.

If your phone is dead, we can get you a replacement fast with our next business day shipping. The claim process is easy and usually takes less than 10 minutes. (For phones that are malfunctioning or in need of repair, please visit your nearest Sprint Phone Repair Center.)

Here's what we'll need to process a claim...

  • Your personal info
  • The phone's make and model
  • A description of what happened
  • A shipping address for the replacement
  • Payment for your deductible
  • Personal account authentication (PIN)

Click here to file a claim Click here to resume a claim

Click here to check a claim's status Click here to check a Track Return

To contact us, call: 1-800-584-3666